Account Holder Terms of Service and Acceptable Use Policy

By creating an Account, selecting an acceptance box, purchasing a plan or using the Service, you agree to these Terms. If you use Gluuer for an organization or client, you confirm that you have authority to bind that organization or client and remain responsible for your own Account and actions.

Gluuer is offered globally from Australia. You are responsible for complying with laws that apply where you operate, where your Recipients are located and where your User Content is made available.

If you are a Recipient requesting a resource, the Recipient Terms apply to you instead. Our Privacy Policy applies to both.

• Account: the verified Gluuer account used to create, manage and publish Resources.
• Account Holder: the individual who owns and controls an Account, including a person acting for a business, agency, client or other organization.
• Acceptable Use Policy: the rules in section 8 of these Terms.
• Contact: an email address and related consent, submission, delivery and engagement information collected from a Recipient through a Resource Page.
• Gluuer, we, us or our: Gluuer, a trading name operating under ABN 51 152 756 523.
• Lead Magnet: a Gluuer link through which a Recipient may request a File Resource or Link Resource in exchange for an email address.
• File Resource: a file uploaded by an Account Holder and made available through a Lead Magnet.
• Link Resource: a destination URL supplied by an Account Holder and delivered through a Lead Magnet.
• Recipient: a person who visits a Resource Page, submits an email address, receives a delivery email or accesses a Resource.
• Resource: a File Resource or Link Resource, together with its title, description, offer, Resource Page and related User Content.
• Service: the Gluuer websites, applications, hosted pages, file delivery, URL delivery, contact storage, analytics, QR codes, embeds, integrations and related services.
• User Content: all files, URLs, titles, descriptions, branding, offers, instructions, consent wording and other material supplied or controlled by an Account Holder.

• You must be at least 18 years old and legally able to enter into a contract.
• You must use a valid email address and complete the verification process required by Gluuer.
• Each login is for one individual. You must not share login credentials or allow another person to use your Account.
• You must provide accurate and current information, including the name or business name shown to Recipients.
• You are responsible for all activity under your Account, including activity performed for a client or organization.
• You must promptly notify Gluuer if you suspect unauthorized access or misuse of your Account.
• Gluuer may require additional verification before allowing publication, higher limits, exports, integrations or continued use.

Gluuer allows an Account Holder to create a shareable Lead Magnet by uploading a permitted file or supplying a destination URL. A Recipient may submit an email address through the Resource Page, after which Gluuer may send the requested Resource or access link by email and record the Contact for the Account Holder.

Available features depend on the selected plan and may include hosted Resource Pages, file hosting, URL delivery, QR codes, embeds, contact access, export, analytics and connections with third-party marketing platforms.

Gluuer is a technology service. It is not the author, seller, adviser, publisher or endorser of User Content and does not become a party to any transaction, promise or relationship between an Account Holder and a Recipient.

You are solely responsible for your User Content, Resource Pages, offers, destination URLs, communications, legal notices, marketing practices and use of Contacts.

• You must own, control or have all licenses, permissions and authority required to upload, link to, reproduce, distribute and deliver your User Content.
• You must ensure your title, description, offer, identity and statements are accurate and are not misleading.
• You must ensure your User Content and use of the Service comply with applicable laws, industry rules, professional obligations and contracts.
• You must not upload or link to information that breaches employment duties, confidentiality obligations, non-disclosure agreements, privacy rights or client obligations.
• You remain responsible for a destination URL and everything made available through it, including content that changes after the Lead Magnet is created.
• You must keep independent copies of files, Contacts and other information. Gluuer is not a backup or permanent archive service.
• You acknowledge that Recipients may save, copy or redistribute a Resource. Gluuer does not provide digital rights management or protection against secondary sharing.
• You must not represent that Gluuer has reviewed, approved, verified, sponsored or endorsed your Resource.

A File Resource or destination URL cannot be replaced behind an existing Lead Magnet. If you need to change a file or destination, you must create a new Lead Magnet. Gluuer support is not required to replace or alter an existing Resource.

Gluuer may reject or restrict any file type, file size, URL, domain, delivery method or technical characteristic, even if the material is lawful or was previously accepted. Gluuer may notify you when content is rejected, but does not guarantee advance notice or a particular explanation where disclosure could create a security risk.

Acceptance of a file or URL by the Service does not mean that Gluuer has reviewed or approved it.

A Recipient may request delivery of a particular Resource without agreeing to future marketing. Any option to receive additional content or marketing must be separate, optional and unticked by default.

• You are responsible for determining and documenting the lawful basis for collecting and using each Contact.
• You are responsible for the wording shown to Recipients and for proving any consent required for future marketing.
• You must use the marketing opt-in status recorded by Gluuer and must not treat a Resource request as permission for unrelated or ongoing marketing.
• When Contacts are exported and imported into another service, you remain responsible for preserving consent status, honoring opt-outs and complying with that provider's rules.
• You must identify yourself or your business on each Resource Page and delivery email as the party collecting the Recipient's details.
• You are responsible for handling marketing unsubscribe requests and communications sent outside Gluuer.
• Gluuer may assist with privacy or suppression requests relating to information still held in Gluuer, but cannot control copies you have exported or transferred elsewhere.
• You must not submit, test or cause delivery to an email address that you do not own or have authority to use.

Gluuer does not use an Account Holder's Contacts for Gluuer marketing unless the relevant person has separately chosen to receive communications from Gluuer.

You must use Gluuer only for lawful, legitimate and appropriate lead-generation and resource-delivery purposes. The following content and conduct are prohibited.

8.1 Illegal, harmful and exploitative content

• Child sexual abuse or exploitation material, grooming, sexualisation of minors or any content involving the abuse or exploitation of a child.
• Non-consensual intimate imagery, sexual extortion, hidden-camera material or threats to publish intimate material.
• Pornographic or sexually explicit material, sexual solicitation or adult services. Gluuer is not intended for adult-content distribution and may remove such content even where it may be lawful in a particular location.
• Terrorist propaganda, extremist recruitment, instructions intended to facilitate terrorism, or content intended to encourage serious violence.
• Graphic violence, cruelty, threats, incitement, harassment, stalking, doxxing or targeted abuse.
• Material that facilitates serious criminal conduct, including illegal drug sales, weapons, explosives, stolen goods, counterfeit goods or evasion of law enforcement.
• Fraud, phishing, impersonation, deceptive giveaways, fake employment offers, advance-fee schemes, credential theft or other scams.
• Unlawful gambling, deceptive cryptocurrency schemes, unlicensed financial offers, misleading investment promotions, unsafe medical claims or unlawful treatment services.

8.2 Security and dangerous content

• Malware, ransomware, spyware, credential-stealing software, malicious macros, scripts, exploits or files intended to damage or gain unauthorized access to a device, network or account.
• Links that conceal, redirect to or facilitate phishing, malware, fraud or unauthorized access.
• Password-protected, encrypted, disguised or mislabeled files where Gluuer cannot reasonably assess or deliver them safely.
• Attempts to bypass the email gate, plan limits, access controls, rate limits, security measures or moderation actions.
• Security testing, scanning or probing of Gluuer without prior written authorization.
• Use of Gluuer as a general file-transfer service, free content-delivery network, redirect-cloaking service, bulk email system or automated account-generation tool.

8.3 Rights, privacy and confidential information

• Content that infringes copyright, trade marks, privacy, publicity, confidentiality, contractual or other rights.
• Leaked paid content, pirated software, stolen course material, unauthorized templates, confidential client documents or trade secrets.
• Health records, identity documents, financial account information, passwords, authentication credentials or other highly sensitive personal information, unless Gluuer has expressly approved the use in writing and appropriate safeguards are in place.
• Personal information collected, disclosed or used without the authority, notice or consent required by law.
• Defamatory content or allegations presented without a lawful basis.

8.4 Platform abuse and communications

• Spam, cold outreach, purchased or scraped lists, email bombing, list poisoning or repeated delivery to people who did not request the Resource.
• Submitting another person's email address without authority.
• False reports, abusive complaints or attempts to use Gluuer's reporting process to harass another person.
• Bots, scraping, high-volume automation, account farming, fraudulent payment activity or attempts to avoid fees or restrictions.
• Use that creates excessive storage, bandwidth, email, support or infrastructure costs or interferes with other users.

8.5 Creation limits

To protect the Service from abuse, Gluuer applies fair-use creation limits to every Account, including a maximum number of lead magnets that may be created in any 24-hour period and in any 7-day period, and an overall ceiling on the number of URL-based lead magnets held on an Account. If you reach a limit, publication is temporarily blocked and you will be told in the product. Gluuer may adjust these limits at any time and may review Accounts that repeatedly reach them.

Gluuer does not undertake to routinely pre-screen every file, link, Resource Page or communication. Gluuer relies primarily on reports from users, Recipients, rights holders, service providers and authorities. Gluuer may also use manual or automated tools, including machine-learning tools, at its discretion where available.

You may report suspected abuse or prohibited content through gluuer.com/contact. A report should identify the Gluuer link, the reason for the report and enough information to allow review.

After receiving a credible report or otherwise becoming aware of a possible violation, Gluuer may temporarily restrict access while it reviews the matter. A temporary restriction is a precaution and is not a finding that a violation occurred.

• Gluuer may remove or restrict a Resource, pause delivery, suspend or terminate an Account, reduce limits, request verification, preserve relevant records or block related accounts.
• Gluuer may act without prior notice where delay could create harm, security risk, legal exposure or disruption to the Service.
• Gluuer is not required to resolve private disputes between Account Holders, Recipients and third parties.
• Appeals may be submitted through gluuer.com/contact and will be considered case by case. Gluuer does not guarantee restoration or a fixed review time.
• Gluuer may cooperate with payment providers, hosting providers, regulators, courts and law-enforcement authorities where required or reasonably appropriate.
• Failure to detect, review or remove particular content does not amount to approval or endorsement.

Current plan prices, feature limits and inclusions are displayed on the Gluuer pricing page and form part of these Terms. Prices are displayed in United States dollars and include Australian GST where applicable. Other taxes, duties or charges may apply depending on location and law.

Plan limits are enforced by the Service and may include limits on active File Resources, URL Resources, file size, duration, contact access, exports, integrations, analytics, storage, bandwidth and email delivery.

Some plans allow Contacts to be collected and stored while limiting access to them. On the Free plan, the first 50 Contacts are shown in full and every later Contact is shown as a row with the email address masked; the collection date and source lead magnet remain visible. Masked Contacts remain safely stored and become fully accessible when the Account Holder selects a plan that includes contact access, viewing or export. Gluuer never deletes Contacts, and never stops collecting them, because the current plan limits access to them.

A feature described as unlimited remains subject to fair use, plan rules, security controls, technical capacity and abuse prevention. Unless Gluuer agrees otherwise in writing, the absolute technical ceiling is 2,000 URL Resources and 2,000 File Resources per Account.

A reference to a link or feature lasting forever means that Gluuer does not set a fixed expiry date for it under the stated plan. It does not mean that Gluuer guarantees perpetual operation of the Service. Availability remains subject to the Account, plan, payment status, compliance, fair use, technical operation and continued provision of the relevant feature.

Priority support means that Gluuer aims to prioritize the request. It is not a guaranteed response or resolution time.

• Paid plans are processed through Stripe or another disclosed payment provider.
• Monthly and annual subscriptions renew automatically until canceled.
• Annual plans are billed once for the full year at the discounted annual rate shown on the pricing page. The monthly figure shown alongside an annual plan is the effective monthly cost of that yearly charge.
• You authorize the payment provider to charge the applicable recurring fees and taxes.
• An upgrade takes effect immediately and the payment provider charges the prorated difference for the remainder of the current billing period.
• A downgrade, or a switch between monthly and annual billing at the same or a lower tier, takes effect at the end of the current paid period. The current plan and its features remain available until then, and no proration or refund applies.
• Cancellation takes effect at the end of the current paid billing period. Paid features remain available until then unless the Account is restricted for another reason.
• Payments are generally non-refundable for unused time after voluntary cancellation, except where required by law or where Gluuer approves an exception case by case.
• If payment fails, Gluuer may restrict paid features immediately and retry payment through the payment provider.
• After downgrade, the most recently created Resources within the lower plan's limits may remain active. Excess Resources may be restricted but may remain stored while the Account remains active, subject to these Terms and storage policies.
• If Gluuer permanently terminates a paid Account before the end of a prepaid billing period following a policy review, Gluuer will generally refund unused prepaid fees on a pro-rata basis. No refund is required for fraud, chargeback abuse, illegal conduct, costs already incurred or where the law permits withholding.

You must keep your own copies of files and Contact records. Gluuer does not guarantee that any file, Contact, analytic event or Account information will be permanently available or recoverable.

• Free File Resources may expire or become unavailable 12 months after upload, in accordance with the applicable plan.
• Paid File Resources may remain available for the period described by the applicable plan while the subscription remains active, subject to these Terms.
• Contacts may remain stored while the Account is active and may be deleted or de-identified 24 months after the Account Holder's last activity, unless a shorter period is requested or a longer period is required by law.
• Following cancellation or downgrade, excess content may be restricted rather than immediately deleted.
• When an Account is deleted, Gluuer will schedule associated active content and personal information for deletion or de-identification, subject to legal, fraud, security, billing and backup-retention requirements.
• Residual copies may remain in restricted backups for a limited period under service-provider backup cycles, but will not be restored for ordinary use after deletion.

The Service relies on third-party providers for hosting, authentication, payments, storage, email delivery, analytics and integrations. Gluuer does not control those providers and is not responsible for outages, restrictions, changes, delays or failures outside Gluuer's reasonable control.

Link Resources lead to external destinations controlled by the Account Holder or a third party. Gluuer is not responsible for the destination's availability, content, security, prices, access restrictions, privacy practices or later changes.

Email delivery may be delayed, blocked or placed in spam, promotions or other folders because of invalid addresses, recipient settings, mailbox limits, filtering, provider rules or network conditions. Gluuer does not guarantee delivery or inbox placement.

You retain ownership of your User Content. You grant Gluuer a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, format, scan, restrict and deliver User Content only as reasonably necessary to provide, secure, operate and enforce the Service.

You represent that granting this license does not infringe another person's rights.

Gluuer and its licensors own the Service, software, branding, interface, designs, documentation and related intellectual property. These Terms do not transfer ownership of Gluuer intellectual property to you.

Any license or restriction governing a Recipient's use of a Resource is a matter between you and the Recipient. Gluuer does not enforce restrictions against copying or redistribution outside the Service.

To the maximum extent permitted by law, the Service is provided on an as-is and as-available basis. Gluuer does not guarantee uninterrupted availability, a particular delivery time, permanent storage, error-free operation or compatibility with every device, browser, file, destination or third-party service.

• Gluuer does not guarantee that User Content is safe, lawful, accurate, complete or suitable.
• Gluuer does not guarantee that a Recipient is genuine, that an email address belongs to a particular person or that a Contact is commercially useful.
• Gluuer does not guarantee leads, conversions, list growth, revenue, engagement or any marketing result.
• Gluuer does not endorse Account Holders, Resources, claims, offers, files or external destinations.
• You are responsible for deciding whether Gluuer is appropriate for your business, legal and technical requirements.

Nothing in these Terms excludes rights, guarantees or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

To the maximum extent permitted by law, Gluuer is not liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profits, revenue, opportunities, leads, goodwill, reputation, business interruption, data or expected savings.

To the maximum extent permitted by law, Gluuer's total aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of: (a) USD 100; and (b) the fees you paid to Gluuer during the 12 months immediately before the event giving rise to the claim.

The limitations in this section do not apply to liability that cannot legally be limited, including liability arising from fraud, willful misconduct or any non-excludable statutory obligation.

To the extent permitted by law, you indemnify Gluuer and its personnel against third-party claims, losses, liabilities, penalties, costs and reasonable legal expenses to the extent caused by:

• your User Content, Resource, offer or destination URL;
• your breach of these Terms or applicable law;
• your collection, export, synchronization or use of Contacts;
• your failure to obtain or honor consent, privacy, unsubscribe or marketing obligations;
• an allegation that your User Content infringes intellectual property, privacy, confidentiality or other rights;
• your fraud, misleading conduct, negligence, unlawful activity or misuse of the Service.

This indemnity does not apply to the extent that a loss was caused by Gluuer's own breach, negligence, fraud or willful misconduct.

You may stop using the Service and cancel a paid plan through the available account or billing controls.

Gluuer may suspend or terminate access if you breach these Terms, create legal or security risk, fail to pay, misuse infrastructure, harm another person, expose Gluuer or a provider to sanctions, or where continued service is no longer reasonably practicable.

Sections intended to operate after termination continue to apply, including sections concerning responsibility, intellectual property, disclaimers, liability, indemnity, dispute resolution and retained records.

Before starting formal proceedings, you agree to send details of the dispute through gluuer.com/contact and allow 30 days for the parties to attempt an informal resolution. This requirement does not prevent either party from seeking urgent interim relief or exercising a right that cannot be restricted by contract.

These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have jurisdiction, subject to any mandatory rights you have under the laws of your country or place of residence that cannot lawfully be excluded.

Gluuer may update the Service, plans, limits, policies and these Terms. Where a change is material, Gluuer will provide reasonable notice through the Service, email or another appropriate method. Continued use after the effective date of an update constitutes acceptance, except where law requires another form of consent.

• If a provision is invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions continue.
• A failure to enforce a provision is not a waiver.
• You may not assign your Account or these Terms without Gluuer's written consent. Gluuer may assign its rights and obligations as part of a business transfer or restructure, subject to applicable law.
• These Terms, the Privacy Policy, the pricing page and any additional written plan terms form the agreement between you and Gluuer concerning the Service.
• Headings are for convenience and do not affect interpretation.

General, legal and support inquiries: gluuer.com/contact

Content and abuse reports: gluuer.com/contact

Postal address: Level 1, 9-13 Bronte Road, Bondi Junction NSW 2022, Australia